Diversion is a scheme run by the Police.
It is entirely at their discretion and as such they have no obligation to grant you diversion and you have no right to receive it.
It is intended to keep charges off the criminal records of first offenders.
It is usually offered to first offenders if the charge is relatively minor, for instance shoplifting.
I have successfully obtained diversion for clients who have had diversion before and even clients who already have a record.
The process usually involves an interview with a diversion Sergeant at which point you express remorse and satisfy the Officer that you have learned your lesson.
There are usually some steps to take such as a letter of apology or payment of reparation.
If you have been declined diversion there are steps that can be taken.
Feel free to contact me if you have issues with your diversion.